Munchkey Stitches

🌿 Munchkey Stitches, LLC – Policies & Customer Care

Handmade with heart. Policies made to keep things clear & cozy.

Welcome to our Policies Page! We want you to feel confident, informed, and taken care of when you shop handmade at Munchkey Stitches. Below you’ll find everything you need to know about how we handle orders, privacy, returns, shipping, and more.
Shop Handcrafted Treasures

📘 1. Terms & Conditions

These terms guide how Munchkey Stitches operates and what you agree to when placing an order through our website.

Highlights:

  • All items are handmade and may vary slightly from listing photos.

  • Payment must be completed before an order is fulfilled.

  • Custom orders may have longer processing times, depending on the project.

  • Unauthorized use of our photos, patterns, and content is not allowed.

📗 2. Privacy Policy

Your trust matters. We only collect information needed to process your order and ensure a smooth shopping experience.

We will never sell or share your personal information.

          Key Points:

  • We collect only what you give us (name, email, shipping info).

  • Secure checkout is handled by trusted third parties.

  • You can contact us anytime to update or remove your information.

📙 3. Refund & Return Policy

We want you to love your handmade items! Because every piece is crafted with care, here’s how we handle returns:

✔ Eligible for Returns or Exchanges:

  • Items that arrive damaged

  • Errors on our end

  • Unused, unwashed items returned within 14 days

❌ Not Eligible:

  • Custom orders

  • Used or worn items

  • Digital patterns

If anything ever feels off, email us at munchkeystitches@gmail.com — we’re always happy to help.

📦 4. Shipping Policy

Processing Times

  • Ready-made items ship in 2–4 business days

  • Custom orders vary (we’ll provide a timeframe upfront)

Shipping Methods

We primarily use USPS. Tracking numbers are provided for all orders.

Lost or Delayed Packages

Once the package is with USPS, delivery time is out of our hands. If something goes missing, email us — we’ll help you file a claim and explore next steps.

🎁 5. Custom Order Policy

We love bringing one-of-a-kind crochet pieces to life!

How Custom Orders Work

  1. Message us with your idea

  2. We’ll confirm the price, timeline, and materials

  3. Payment is required before creation begins

  4. We’ll send progress photos (if you want!)

  5. Your custom piece ships as soon as it’s finished

Important Notes

  • Custom orders are non-refundable

  • Timelines depend on yarn availability and current workload

  • Rush orders may incur an additional fee

📂 6. Contact Information

Have questions or need help with anything?

📧 munchkeystitches@gmail.com
🌐 www.munchkeystitches.com
💛 Facebook & Instagram: @munchkeystitches